AMARILLO, TEXAS (March 8, 2024) – BSA Health System has been recognized with three awards for outstanding performance from its parent company, Ardent Health Services.
BSA Chief Executive Officer Michael Cruz and Chief Nursing Officer Katrina Tokar, RN, MSN, NEA-BC, were recognized for their leadership with the CEO of the Year and CNO of the Year awards. Additionally, BSA Medical Group was recognized with the organization’s Best Patient Loyalty Award for clinics.
Presented annually, the CEO of the Year award recognizes the leader who has made the most significant contribution to their team, patients and the community during the previous year. Additionally, the CNO of the Year award recognizes an outstanding nursing leader who exhibits leadership in achieving clinical excellence while serving as a mentor and role model for nurses and other department managers.
“Michael and Katrina’s leadership is an essential part of what makes BSA stand out as a top employer and leading healthcare provider in the region,” said Donald Baker, president of Ardent’s Lone Star Region. “Last year alone, their work was key in positioning the BSA team to earn a Leapfrog Patient Safety Grade A in the fall, reduce staff turnover and launch innovative pilot programs to improve patient care. Both Katrina and Michael are exceptional servant leaders.”
BSA Medical Group also received the Best Patient Loyalty Award. This annual award recognizes the clinic with the highest patient loyalty as measured by the Healthcare Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and net promoter patient surveys.
“BSA providers and care team members prioritize service each day, working to meet the specific healthcare needs of our community,” said Michael Cruz, CEO of BSA Health System. “Caring for others is at the root of our mission, and the work of our clinic teams continues to earn high marks from patients across the Panhandle.”
Cruz, Tokar and BSA Medical Group were chosen from among other eligible leaders and entities within Ardent, which includes 30 hospitals and more than 200 sites of care.