Home » Patients & Visitors » Grievance Process

Grievance Process

If you wish to contact our accrediting agency, DNV, with a complaint, you may do so by:

  • Mail:

DNV Healthcare Inc
400 Technecenter Drive Suite 100
Milford, Ohio 45150

  • Telephone:

513-974-8343

A complaint may be filed directly with the Texas Department of State Health Services by:

  • Mail:

Health Facility Licensing and Compliance Division
Texas Department of State Health Services
110 W. 49th Street
Austin, Texas 78756

  • Fax:

512-834-6653

  • Telephone notification to the Compliance Hotline:

888-973-0022

A patient care complaint may also be filed directly to the hospital by calling the Risk Management Department at 806-212-5830.